Refund policy

Refund Policy

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

To initiate a return, please contact us at:
infosvoptrend.eu@gmail.com

Once your return request is approved, we will provide instructions on how to proceed.

Please note:
- Customers are responsible for return shipping costs unless the item is defective or damaged.
- Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will offer a replacement or a full refund.

Refunds

Once we receive and inspect the returned item, we will notify you about the approval of your refund. If approved, the refund will be processed to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account again or contact your payment provider. If the issue persists, contact us.

Contact

For any questions regarding returns or refunds, please contact us at:
infosvoptrend.eu@gmail.com